Must I have a RMA# in order to return a product?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period.
Fujitsu will not accept returns without prior authorization and an RMA number.
Once issued, RMA numbers are valid for 10 days within which Fujitsu must receive the returned products. RMA numbers will not be extended or reissued.
The customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
I ordered a part and you sent me a different part number. Why?
Warranty and Returns
How long does it take to process an RMA?
- I do not see that the company has received my merchandise. Why?