Warranty and Returns
Warranty and Return Policy
30 Day Warranty
We have product NO DOA guarantee for 30 days; if a product fails within 30 days of purchase we will replace it.
30 Day Money Back
You can return or exchange products within 30 days of the purchase date.
We charge Absolutely ZERO restocking fees.
If you wish to return merchandise you must request a Return Merchandise Authorization
We carry over 800K parts and we understand that many times customers order the products incorrectly or no longer need the products. Please follow the guidelines and we will help you return or exchange the items fast and efficiently. However, due to the nature of the business of replacement parts, you must act promptly to avoid losing the option of getting a replacement or refund.
If you need additional information visit:
Warranty and Returns Frequently Asked Questions ( FAQ )
Dead on Arrival (DOA), Items Incorrectly Ordered (IIO), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 30 days from receiving the item to get a refund. You must obtain a Return Authorization Number with in the 30 days period or you will not be able to get a refund.
We reserve the right to test the product and confirm the defectiveness before issuing a refund or an exchange.
All items must be 100% complete, original packaging, including all warranty cards, manuals, cables, accessories, components, original labels and UPC codes on manufacture boxes to be accepted for RMA. Incomplete returns will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return.
Any items that have the warranty label/mark removed that verifies the item to be an Impact Computers product will be refused a refund or exchange.
Any items defaced, physically damaged, non-functional due to user error or virus will not be replaced or refunded.
Any returns with out a Valid RMA Number will not be replaced or refunded.
Once an RMA number is provided, we require the part back within 10 days. It is your responsibility to ensure that the items are returned back to our facility within the 10 day period. Any item sent after the 10 day period would automatically be denied.
Customer is responsible for all shipping charges on return items. All related fees (shipping and return shipping fees) are non-refundable for all items.
If we send you an incorrect item or the item is defective and you wish to get a replacement we will ship the item back to you via UPS 3 Day Service at our expense.
Allow up to 15 business days for all refunds to be processed. Please note that your financial institution may take up to 30 days from the date we issue your credit to post it in your account.
All products are covered by Impact Computers' warranty against defects.
Refurbished, re-certified, used, and Rebuilt Items are covered by a 30-Day Impact Computers' Warranty. Defective products can only be exchanged for the same identical part number/ item.
Regardless of the brand, products will be covered exclusively by Impact Computers' stated warranty.
*Impact Computers will sometimes at it's sole discrecion ship subs or repalacement Parts/ Product that that have the functionality and performance of the Product ordered.
In those cases the products are clearly label on the invoice as subs and the customers will not be liable for any shipping charges in case that the subs are not accepted. In such a cases a full refund will be issued. All claims for refusal of subs/ replacements must be done with in 10 days of receiving the product.
- RMA Steps
I ordered a part and you sent me a different part number. Why?
Warranty and Returns
How long does it take to process an RMA?
I do not see that the company has received my merchandise. Why?
Must I have a RMA# in order to return a product?